Concierge

Kingswood Reserve; Clayton (NC); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive pay rates

Health insurance

Dental and vision insurance

Paid time off and holidays

Ongoing professional development

Company-paid life insurance

Company-paid Employee Assistance Plan

Résumé du poste

Kingswood Reserve is seeking a dedicated Concierge to warmly greet residents, families, and visitors and to provide a range of services designed to enhance the community experience.

The role emphasizes exemplary customer service, coordination of transportation and reservations, and effective communication with residents and staff to keep everyone informed and engaged.

Qualifications

• High school diploma or equivalent.
• Prior customer service or concierge experience preferred.
• Strong communication, interpersonal and organizational skills.
• Ability to multitask and prioritize effectively.
• Compassion for and a desire to work with the elderly.
• Professional appearance and demeanor.
• Proficiency with office equipment and software, including Microsoft Office Suite.
• Strong problem-solving and conflict resolution skills.

Responsabilités

• Greet residents, families and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Offer concierge services including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Serve as a central point of contact for residents and staff, communicating information about events and announcements.
• Maintain a high level of customer service, ensuring residents feel valued, heard, and well-supported.
• Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with check-in/check-out procedures.
• Assist in coordinating community events and activities, ensuring residents are informed and engaged.
• Address concerns or issues promptly and professionally, ensuring satisfaction of residents and families.
• Assist with safety procedures, including monitoring access and reporting concerns to management.

Connaissances

Communication

Organization

Multitasking

Interpersonal skills

Problem-solving

Conflict resolution

Compassion

Professional demeanor

Office etiquette

Formation

High school diploma

Outils

Microsoft Office Suite

Description du poste

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Kingswood Reserve is seeking a dedicated Concierge to assist residents and visitors at Kingswood Reserve, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Kingswood Reserve?

At Kingswood Reserve, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills

If you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at Kingswood Reserve!