Concierge

Stonecroft Assisted Living; Flat Rock (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development

Life insurance

Employee Assistance Program

Job summary

Stonecroft Assisted Living is seeking a dedicated Concierge to assist residents and visitors, ensuring a welcoming environment and high-quality service. You will coordinate transportation, reservations, and special requests, acting as a central communications hub for events and announcements.

The role emphasizes outstanding customer service, compassionate interaction with seniors, and light administrative duties to support daily operations and resident satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or concierge experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Compassion for and a desire to work with the elderly; professional appearance.
• Proficiency with office equipment and software.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries and directions.
• Provide a variety of concierge services including transportation, reservations, and errands.
• Serve as a central contact for residents and staff about events and announcements.
• Maintain high levels of customer service ensuring residents feel valued and supported.
• Perform light administrative duties and help with check-in/check-out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally, resolving issues to residents' satisfaction.
• Support safety procedures and monitor guest access as needed.

Skills

Customer service

Communication

Multitasking

Organization

Professional appearance

Compassion for elderly

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Stonecroft Assisted Living is seeking a dedicated Concierge to assist residents and visitors at Stonecroft Assisted Living, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Stonecroft Assisted Living?

At Stonecroft Assisted Living, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills