Concierge

ALG Senior; Flat Rock (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO & holidays

Professional development

Life insurance

Employee assistance program

Job summary

Stonecroft Independent Living is seeking a friendly Concierge to assist residents and visitors, ensuring a high level of service and a welcoming community environment.

The role emphasizes greeting guests, coordinating transportation and reservations, and serving as a central communication hub for events and announcements while maintaining excellent customer service.

Qualifications

• High school diploma or equivalent (required).
• Previous customer service or concierge experience (preferred).
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Compassion for and a desire to work with the elderly.
• Professional appearance and demeanor.
• Proficiency with office equipment and software, including Microsoft Office Suite.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Offer concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Serve as a central point of contact for residents and staff, communicating important information about events, activities, and announcements.
• Maintain a high level of customer service, ensuring residents feel valued, heard, and well-supported.
• Perform light administrative duties such as logs, scheduling appointments, and check‑in/out procedures.
• Assist in coordinating community events and activities, ensuring residents are informed and engaged.
• Address concerns or issues promptly and professionally, resolving them to residents' satisfaction.
• Assist with security procedures, including monitoring access and reporting concerns to management.

Skills

Customer service

Communication

Organizational skills

Multitasking

Compassion for elderly

Professional demeanor

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Stonecroft Independent Living is seeking a dedicated Concierge to assist residents and visitors at Stonecroft Independent Living, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Stonecroft Independent Living?

At Stonecroft Independent Living, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well‑supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check‑in/check‑out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem‑solving and conflict resolution skills