Senior Living Concierge: Resident Experience & Support

ALG Senior; Clayton (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holidays

Professional development

Life insurance

Employee assistance program

Job summary

KINGSWOOD RESERVE is seeking a friendly Concierge to assist residents and visitors, creating a welcoming environment within our senior community.

As a Concierge, you will coordinate transportation, reservations, and special requests while serving as the central contact for residents and staff. You will support events, manage light administrative tasks, and help maintain a safe, engaging atmosphere for all residents and their families.

Qualifications

• High school diploma or equivalent is required.
• Previous concierge or customer service experience is preferred.
• Strong communication, interpersonal, and organizational skills are essential.
• Compassion for and desire to work with the elderly is important.

Responsibilities

• Greet residents, families, and visitors warmly, providing assistance with inquiries and directions to ensure a positive experience.
• Offer a variety of concierge services including transportation, reservations, and special requests for residents.
• Serve as a central point of contact for residents and staff, sharing information about events and announcements.
• Maintain a high level of customer service so residents feel valued, heard, and supported.
• Perform light administrative duties such as logs, appointments, and check-in/check-out procedures.
• Assist in coordinating community events and activities to keep residents informed and engaged.
• Address concerns promptly and professionally to resolve issues to residents' satisfaction.
• Assist with security procedures, monitor access, and report safety concerns to management.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Compassion for elderly

Professional appearance

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

KINGSWOOD RESERVE is seeking a friendly Concierge to assist residents and visitors, creating a welcoming environment within our senior community.

As a Concierge, you will coordinate transportation, reservations, and special requests while serving as the central contact for residents and staff. You will support events, manage light administrative tasks, and help maintain a safe, engaging atmosphere for all residents and their families.