Concierge

ALG Senior; Tildenville Rural Settlement (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Professional development opportunities

Company-paid life insurance

Employee Assistance Program

Job summary

The Gardens of Golden Pond is seeking a friendly Concierge to assist residents and visitors, delivering warm, patient service and helping create a welcoming community experience. You will greet people, coordinate transportation, reservations, and assist with events, while handling light administrative tasks and ensuring safety and responsive communication across staff and residents.

We offer competitive pay and benefits including health coverage, PTO, and professional development to support your

Qualifications

• High school diploma or equivalent (required).
• Previous customer service or concierge experience (preferred).
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple tasks simultaneously and prioritise effectively.
• Compassion for and a desire to work with the elderly.
• Professional appearance and demeanor.
• Proficiency with office equipment and software, including Microsoft Office Suite.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Greet residents, families, and visitors warmly, providing inquiries, directions, and requests to ensure a positive experience.
• Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Serve as a central point of contact for residents and staff, communicating information about events, activities, and announcements.
• Maintain a high level of customer service, ensuring residents feel valued and well-supported.
• Perform light administrative duties such as logs, scheduling appointments, and check-in/check-out procedures.
• Assist in coordination of community events and activities, ensuring residents are informed and engaged.
• Address concerns promptly and professionally, ensuring issues are resolved to residents' satisfaction.
• Assist with safety procedures, monitor access, and report concerns to management.

Skills

Customer service

Concierge experience

Communication

Organization

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

The Gardens of Golden Pond is seeking a dedicated Concierge to assist residents and visitors at The Gardens of Golden Pond, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join The Gardens of Golden Pond?

At The Gardens of Golden Pond, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills

If you’re a personable, organized, and service-oriented individual who thrives on helping others, to make a meaningful difference as a Concierge at The Gardens of Golden Pond!