Concierge

ALG Senior; Stockade (FL); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Rosecastle at Deerwood in Florida seeks a friendly Concierge to welcome residents and visitors, answer inquiries, and coordinate transportation and reservations. You will serve as a central contact for events and announcements while maintaining exceptional service standards.

The ideal candidate brings strong communication and organizational skills, a professional appearance, and a compassion for working with the elderly.

Qualifications

• High school diploma or equivalent (required).
• Previous customer service or concierge experience (preferred).
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Compassion for and a desire to work with the elderly.
• Professional appearance and demeanor.
• Proficiency with office equipment and software, including Microsoft Office Suite.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported.
• Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.
• Position needed Sundays and Mondays 9AM-6PM

Skills

Customer service

Communication

Organization

Interpersonal skills

Multitasking

Problem solving

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Rosecastle at Deerwood is seeking a dedicated Concierge to assist residents and visitors at Rosecastle at Deerwood, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Rosecastle at Deerwood?

At Rosecastle at Deerwood, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Ongoing professional development opportunities

• Company-paid life insurance

• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.

• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.

• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.

• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.

• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.

• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.

• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.

• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

• Position needed Sundays and Mondays 9AM-6PM

Qualifications:

• High school diploma or equivalent (required)

• Previous customer service or concierge experience (preferred)

• Strong communication, interpersonal, and organizational skills

• Ability to manage multiple tasks simultaneously and prioritize effectively

• Compassion for and a desire to work with the elderly

• Professional appearance and demeanor

• Proficiency with office equipment and software, including Microsoft Office Suite

• Strong problem-solving and conflict resolution skills