Concierge

ALG Senior; North Wilkesboro (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

Paid time off

Professional development

Life insurance

Employee Assistance Program

Job summary

Rose Glen Manor is seeking a friendly Concierge to welcome residents and visitors, coordinate transportation and reservations, and help with daily requests. You will act as a central point of contact for residents and staff, ensuring a warm, efficient environment.

The role emphasizes compassionate service, strong communication, and the ability to handle multiple tasks while maintaining professionalism with seniors and families.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or concierge experience preferred.
• Strong communication, interpersonal and organizational skills required.
• Compassion for and desire to work with the elderly.
• Proficiency with office equipment and Microsoft Office Suite.

Responsibilities

• Greet residents, families, and visitors warmly and provide assistance with inquiries and directions.
• Offer a range of concierge services including arranging transportation, reservations, and errands.
• Serve as central contact for residents and staff, sharing timely information about events and activities.
• Maintain a high level of customer service so residents feel valued and supported.
• Perform light administrative tasks, scheduling, logs, and check-in/check-out support.
• Assist with event coordination and community activities to engage residents.
• Address concerns promptly and professionally, ensuring quick resolution and safety.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Rose Glen Manor is seeking a dedicated Concierge to assist residents and visitors at Rose Glen Manor, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Rose Glen Manor?

At Rose Glen Manor, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills