Concierge

ALG Senior; Clayton (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holidays

Professional development

Life insurance

Employee assistance program

Job summary

KINGSWOOD RESERVE is seeking a friendly Concierge to assist residents and visitors, creating a welcoming environment within our senior community.

As a Concierge, you will coordinate transportation, reservations, and special requests while serving as the central contact for residents and staff. You will support events, manage light administrative tasks, and help maintain a safe, engaging atmosphere for all residents and their families.

Qualifications

• High school diploma or equivalent is required.
• Previous concierge or customer service experience is preferred.
• Strong communication, interpersonal, and organizational skills are essential.
• Compassion for and desire to work with the elderly is important.

Responsibilities

• Greet residents, families, and visitors warmly, providing assistance with inquiries and directions to ensure a positive experience.
• Offer a variety of concierge services including transportation, reservations, and special requests for residents.
• Serve as a central point of contact for residents and staff, sharing information about events and announcements.
• Maintain a high level of customer service so residents feel valued, heard, and supported.
• Perform light administrative duties such as logs, appointments, and check-in/check-out procedures.
• Assist in coordinating community events and activities to keep residents informed and engaged.
• Address concerns promptly and professionally to resolve issues to residents' satisfaction.
• Assist with security procedures, monitor access, and report safety concerns to management.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Compassion for elderly

Professional appearance

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Kingswood Reserve is seeking a dedicated Concierge to assist residents and visitors at Kingswood Reserve, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Kingswood Reserve?

At Kingswood Reserve, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills