Concierge

Stronecroft; Flat Rock (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay rates

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Ongoing professional development opportunities

Company-paid life insurance

Company-paid Employee Assistance Program

Job summary

A senior living community in North Carolina is seeking a dedicated Concierge to enhance the experience for residents and visitors. Responsibilities include providing top-tier customer service, managing inquiries, and coordinating various concierge services. The ideal candidate will have a high school diploma, strong communication skills, and a passion for working with the elderly. Join us to make a meaningful difference in our residents' lives with competitive pay and professional development opportunities.

Qualifications

• Previous customer service or concierge experience preferred.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Professional appearance and demeanor required.

Responsibilities

• Greet residents, families, and visitors warmly.
• Offer concierge services including arranging transportation.
• Serve as a central point of contact for community information.
• Address concerns and issues promptly and professionally.

Skills

Strong communication

Interpersonal skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Stonecroft Assisted Living is seeking a dedicated Concierge to assist residents and visitors at Stonecroft Assisted Living, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Stonecroft Assisted Living?

At Stonecroft Assisted Living, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Responsibilities

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills

If you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at Stonecroft Assisted Living!