Concierge

Elegance Senior Living; Bala Cynwyd (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Easily Access Your Schedule

Earn Rewards

Provide Feedback

Access Funds

Medical/Dental/Vision Insurance

401K

PTO

Tuition Assistance

Job summary

Elegance Senior Living is seeking a friendly front desk receptionist to warmly greet residents, families and visitors, answer calls, and direct inquiries with professionalism.

You'll maintain a clean, inviting lobby, assist with mailing packages, support activity programming and coordinate with staff to ensure a smooth, positive experience for everyone in the community.

Applicants should be reliable, patient, and able to use scheduling apps to view shifts and communicate effectively with team.

Qualifications

• Greet residents, families and visitors in a courteous, professional manner.
• Answer incoming calls and forward messages to appropriate staff.
• Maintain a clean, welcoming lobby and assist with mailing and packages.
• Support activity programming and promote resident engagement.

Responsibilities

• Monitor lobby area and direct guests as needed.
• Respond to inquiries or tours when leadership is unavailable.
• Coordinate with staff to promote activities and events.
• Follow company policies and procedures.

Skills

Customer service

Communication

Front desk

Tools

OnShift app

Job description

Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.

Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.

Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.

Respond to inquiries and/or tours when Community Relations Director, Executive Director and Resident Care Directors are not available; facilitate experiences/tours of community as needed.

Promote and encourage residents to participate in activities.

Follow and communicate company policies and procedures.

Seek out and perform other duties as assigned or needed.

Check out our perks!

• Easily Access Your Schedule: View your schedule, pick-up shifts & request time off from the OnShift mobile app.
• Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.
• Provide Feedback: Answer short community surveys and provide feedback about your day - all from your mobile phone.
• Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee.
• Benefits: Medical/Dental/Vision Insurance, 401K, PTO, Tuition Assistance, etc.!