Concierge

Elegance; Bala Cynwyd (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

OnShift app access

Earn rewards

Mobile feedback

Early wage access

Job summary

Elegance is seeking a friendly lobby receptionist to welcome residents, families, visitors, and staff, answer phones, forward messages, and assist with mailing letters and packages. You will monitor the lobby and direct guests, keeping the area neat and inviting.

When leaders are unavailable, you’ll handle inquiries and tours, promote community activities, and support the activity director. This on-site role emphasizes courtesy, organization, and a positive resident experience.

Qualifications

• Customer-focused front-desk experience preferred.
• Strong communication and listening skills.
• Professional and respectful demeanor in person and on the phone.

Responsibilities

• Greet residents, families, visitors, and staff with a positive, professional attitude.
• Answer incoming calls, forward messages, and assist with packages and mail.
• Monitor lobby, direct guests, and keep the area clean and welcoming.
• Assist with tours when leadership is unavailable and promote activities.

Skills

Customer service

Phone etiquette

Communication skills

Professionalism

Education

High school diploma or equivalent

Tools

OnShift app

Phone system

Job description

Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.

Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.

Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.

Respond to inquiries and/or tours when Community Relations Director, Executive Director and Resident Care Directors are not available; facilitate experiences/tours of community as needed.

Promote and encourage residents to participate in activities.

Follow and communicate company policies and procedures.

Seek out and perform other duties as assigned or needed.

Check out our perks!

• Easily Access Your Schedule: View your schedule, pick-up shifts & request time off from the OnShift mobile app.
• Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.
• Provide Feedback: Answer short community surveys and provide feedback about your day - all from your mobile phone.
• Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.