Concierge

The Atrium at Serenity Point; Arkansas; On-site; USD 29,000 - 42,000; Full time

Job summary

The Atrium at Serenity Point is seeking a friendly, customer-focused individual to greet residents and visitors, answer phones, and assist with daily lobby operations. You will help coordinate tours, support the marketing team, and assist with resident programming and documentation, ensuring a welcoming, organized environment.

This role emphasizes confidentiality, teamwork, and excellent communication to provide a positive community experience for residents and their families.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet and assist residents and visitors.
• Proficient in basic office tasks and confidentiality.

Responsibilities

• Greet residents, families, visitors, and team members in person and by phone; provide a positive experience.
• Monitor lobby, answer calls, direct inquiries, and assist with mailing and package needs.
• Assist with marketing inquiries, tours, and Lead Management Program activities.
• Support resident engagement and programming efforts as directed.

Skills

Guest services

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Telephone system

Microsoft Office

Job description

1. Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience;
greet all visitors and answer incoming calls in a professional and respectful manner.

2. Monitors entry area for visitors and guests, greets, and directs as necessary, answers incoming telephone calls and resident calls,
forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing
letters and packages. Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting
area; assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the
lobby.

3. Sales & Marketing: manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team
member; responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not
available; facilitates experiences/tours of community as needed; knowledgeable and assists in supporting the marketing standards
of the community; assists with duties related to the Lead Management Program; assists with assembling marketing packets as
needed.

4. Business Office: assists in processing new resident documentation; assists in maintenance of resident files and documentation
while maintaining confidentiality.

5. Promotes and encourages residents to participate in programming.

6. Follows and communicates company policies and procedures.

7. This job description provides a framework for the job; other duties may be assigned as necessary

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.