Concierge

Elegance Senior Living; Lake Worth (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

A senior living community is seeking a proactive individual to assist residents, families, and visitors, ensuring positive experiences. Responsibilities include answering calls, monitoring the entry area, promoting resident programming, managing inquiries, and assisting in documentation while maintaining confidentiality. The ideal candidate will help create an inviting environment within the community and must follow company policies and procedures. This role is vital for maintaining resident satisfaction and supporting overall community operations.

Responsibilities

• Proactively assists residents, families, visitors, and team members with questions or problems.
• Monitors the entry area for visitors and answers incoming calls professionally.
• Assists the Director of Resident Engagement and promotes programming with residents.
• Manages the inquiry process and connects callers to the appropriate team member.
• Assists in processing new resident documentation and maintaining confidentiality.
• Promotes and encourages residents to participate in programming.
• Follows and communicates company policies and procedures.
• This job description provides a framework for the job; other duties may be assigned as necessary.

Job description

Job Responsibilities

• Proactively assists residents, families, visitors, and team members with questions or problems, ensuring a positive experience; greets all visitors and answers incoming calls professionally.
• Monitors the entry area for visitors and guests, greets and directs them as necessary, answers incoming telephone and resident calls, forwards and takes messages, receives and sends packages for residents, assists with mailing letters and packages, manages the lobby, ensuring the desk and lobby remain clean and neat, and creates a comfortable, inviting environment.
• Assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby.
• Sales & Marketing: manages the inquiry process, connecting callers or visiting customers to the appropriate inquiry team member; responds to inquiries and/or tours when the Director of Sales and Marketing, Executive Director and other Directors are not available; facilitates experiences/tours of the community as needed; is knowledgeable and assists in supporting the marketing standards of the community; assists with duties related to the Lead Management Program; assists with assembling marketing packets as needed.
• Business Office: assists in processing new resident documentation; assists in the maintenance of resident files and documentation while maintaining confidentiality.
• Promotes and encourages residents to participate in programming.
• Follows and communicates company policies and procedures.
• This job description provides a framework for the job; other duties may be assigned as necessary.