Concierge

Commonwealth Senior Living; Grand Rapids (MI); On-site; USD 18,000 - 26,000; Part time

Job summary

Commonwealth Senior Living in Grand Rapids, MI, is seeking a part-time Concierge to greet guests, manage the front desk, and support administrative tasks. You will handle calls, coordinate with staff, and maintain a welcoming atmosphere for residents and visitors.

The ideal candidate has strong English communication, basic computer skills, and an interest in geriatric care. 9am–6pm shifts on Mondays, Fridays, and every other weekend are required.

Qualifications

• High school education or equivalent required.
• Must read, write, speak and understand English.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (including caller's name, phone, time and date), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort mail and distribute to mailboxes, residents and departments when requested.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to protect rights.
• Be knowledgeable about community services and rates, provide tours/information to families or prospective residents.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform other duties as assigned.

Skills

Customer service

Communication

Telephone handling

Confidentiality

Teamwork

Education

High school diploma

Tools

Basic computer skills

Phone system

Job description

Pay rate: $16 per hour

• Position: Part-time Mondays, Fridays and every other weekend, 9am to 6pm

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Qualifications

• High school education or equivalent required.


• Must be able to read, write, speak and understand the English language.


• Prior experience in working with public.


• Basic computer skills preferred.


• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.


• Good physical and mental health; PPD screening required.


• Must have an interest in people, especially the geriatric population.


• Ability to work without close supervision and to follow verbal and written instructions.


• Must use tact and courtesy in dealing with staff, residents, their families and visitors.


• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.


• Must be willing to perform non-professional duties.


• Must be level-headed in emergency situations and have an acute sense of responsibility.


• Must possess a spirit of cooperation and enthusiasm.


• Must attend all mandatory company meetings and specified training sessions.


• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.


• Assist visitors in finding resident rooms.


• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.


• Announce appointments and arrivals to appropriate staff.


• Type memos, correspondence, reports, and other documents as requested.


• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.


• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.


• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.


• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.


• Assemble and maintain admission and information packets.


• Keep front desk and lobby area neat and organized.


• Perform any other duties assigned by Business Office Manager or Executive Director.


• Other duties as assigned

Culture Ambassador

• Models the core values of the company:


• We Care About People


• We Do the Right Thing


• We are Passionate, Have Fun, and Celebrate Success


• We Speak Up! It's Our Responsibility


• We Take Ownership and Add Value


• We are Respectful


• Ensures all personnel exemplify the core values of the company at all times.


• Create and drive the sales culture at the community.