Concierge

New Perspective Senior Living, LLC; Lakewood (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Referral Bonus

Flexible Scheduling

Tuition Assistance

Leadership Support

Collaborative & Inclusive Work Culture

Positive Impacts

401(k) with Company Match

Paid Time Off and Holidays

Company-Paid Basic Life Insurance

Voluntary Short-Term Disability

Company-Paid Long-Term Disability

Health Reimbursement Account/Health-S<

Flexible Spending Accounts

Education assistance - up to $5,000

Real-time Access to Earned Wages

Employee Assistance Program

Job summary

New Perspective Senior Living, LLC seeks a friendly front desk assistant to manage calls, greet visitors, and support residents and families in a compassionate, organized manner.

You will handle clerical tasks, route messages, and maintain a welcoming environment that encourages socialization and purposeful living for residents. The role emphasizes empathy, clear communication, and teamwork in a senior living setting.

Qualifications

• Ability to read, write, speak & understand the English language.
• Empathy for residents, families and team members and problem-solving skills.
• Demonstrated computer skills and ability to interact with a variety of electronic devices.
• Ability to communicate effectively verbally and in writing using English.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Answers incoming calls with a smile and provides routine information to callers; records messages and screens and routes calls to appropriate destinations.
• Performs general clerical functions including typing, memos, filing, processing facility mail; and operating general office equipment.
• Screens and directs all visitors.
• Communicates and interacts with guests, residents, families and team members in a kind, respectful and effective way.
• Champions hospitality and delivers excellent customer service to residents, families, visitors, and vendors.
• Ensures that an attractive home environment exists at all times with a milieu that fosters engagement, socialization and purposeful living.

Skills

English proficiency

Empathy

Computer skills

Verbal & written communication

Multitasking

Education

High school diploma or equivalent

Job description

Roles and Responsibilities

• Answers incoming calls with a smile and provides routine information to callers; records messages and screens and routes calls to appropriate destinations.
• Performs general clerical functions including typing, memos, filing, processing facility mail; and operating general office equipment.
• Screens and directs all visitors.
• Communicates and interacts with guest, residents, families and team members in a kind, respectful and effective way.
• Champions hospitality and delivers excellent customer service to residents, families, visitors, and vendors.
• Ensures that an attractive home environment exists at all times with a milieu that fosters engagement, socialization and purposeful living.

Qualifications

• High school diploma or equivalency preferred
• Ability to read, write, speak & understand the English language
• Empathy for the challenges experienced by residents, families and team members and the problem‑solving skill sets to support them.
• Demonstrated computer skills and ability to interact with a variety of electronic devices.
• Ability to communicate effectively verbally and in writing using the English language.
• Ability to handle multiple tasks simultaneously.

Preferred Qualifications

• Previous experience working with seniors preferred and desire to serve and care for seniors

Pay & Shift

Shift: 2pm - 8pm, occasionally 8am - 2pm, every other weekend.

Benefits

• Referral Bonus – Earn a bonus each time we hire a new team member referred by you.
• Flexible Scheduling – Partner with your manager to create your ideal schedule.
• Tuition Assistance – We invest in our team members’ development to promote within. Share your career goals with us!
• Leadership Support – We will give you the resources, training, and guidance to be successful in your current and future roles. Your success is our success!
• Collaborative & Inclusive Work Culture – We value all of our team members’ experiences and backgrounds, and we continue to build dynamic teams. We’re committed to listening to team members’ ideas in order to make some of the best improvements.
• Positive Impacts – You’ll make a difference by helping seniors live life on purpose!
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Real-time Access to Earned Wages
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.