Concierge

elegance living; Bala Cynwyd (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

OnShift app access

Earn rewards for punctuality

Access earned wages before payday

Job summary

Elegance Living seeks a courteous lobby Concierge to greet residents, families, visitors, and staff, handling questions and directing inquiries with professionalism. The role includes monitoring the lobby, managing packages, and assisting with activities to create a welcoming environment.

Responsibilities also cover answering tours when leadership is unavailable and promoting resident engagement, while adhering to company policies and procedures. Equal opportunity employer statements apply.

Qualifications

• Provide excellent customer service to residents, families, visitors, and staff.
• Greet visitors and answer calls in a professional and respectful manner.
• Maintain a clean, welcoming lobby and assist with activities and promotions.

Responsibilities

• Greet residents, families, visitors, and employees and answer questions.
• Monitor entry area and direct visitors as needed; forward messages and handle packages.
• Assist activity director and promote in-lobby activities.
• Respond to inquiries and tours when leadership is unavailable.
• Promote resident participation in activities and ensure policy compliance.

Skills

Customer service

Professional demeanor

Communication skills

Multitasking

Tools

OnShift app

Job description

Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.

Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.

Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.

Respond to inquiries and/or tours when Community Relations Director, Executive Director and Resident Care Directors are not available; facilitate experiences/tours of community as needed.

Promote and encourage residents to participate in activities.

Follow and communicate company policies and procedures.

Seek out and perform other duties as assigned or needed.

Check out our perks!

Easily Access Your Schedule: View your schedule, pick-up shifts & request time off from the OnShift mobile app.

Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.

Provide Feedback: Answer short community surveys and provide feedback about your day – all from your mobile phone.

Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.