ConciergePart Time 430pm1000pm

Castle Pointe at Baywinde; Town of Webster (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement benefits

Short-term disability

Long-term disability

Paid time off

DailyPay

Job summary

Castle Pointe at Baywinde in Webster, NY is seeking a front desk/concierge teammate to greet residents, answer calls, monitor safety, and manage administrative tasks with a focus on timely resident and family satisfaction.

The role involves receiving packages, maintaining logs, assisting other departments, and delivering courteous service to residents and staff in a community setting.

Qualifications

• Clear and effective English communication.
• Proficient in Outlook, Excel and Word.
• Compassionate, professional, and helpful.
• Ability to multitask and work in a team.
• Ability to make independent decisions when needed.
• Positive and friendly demeanor toward residents and coworkers.
• Strong commitment to excellence.

Responsibilities

• Greet residents and assist visitors, prospective residents and families.
• Answer telephone calls.
• Monitor safety via cameras and life safety systems and investigate unusual activity.
• Process reports for work orders, incidents and concerns.
• Receive packages, plants, medications, and deliver or hold as requested.
• Maintain sign-in/out logs for keys and gate passes.
• Assist other departments with administrative tasks.
• Ensure timely response and follow-up to concerns.
• Maintain a positive and professional demeanor toward residents, visitors and coworkers.
• Other duties as assigned.

Skills

Clear English communication

Compassionate, professional, friendly

Team player and multitasking

Independent decision making

Positive demeanor

Strong commitment to excellence

Tools

Outlook

Excel

Word

Job description

Job Description

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• You will assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.
• Other Duties Assigned

Qualifications

• You need to be able to communicate clearly and effectively in English.
• You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
• You are compassionate, professional, kind, engaging, empathetic and helpful.
• You have the ability to work as a part of a team and handle multiple tasks efficiently.
• You possess the ability to make independent decisions when circumstances warrant such action.
• You can maintain a positive and friendly demeanor toward the residents and your co-workers.
• Strong Commitment to Excellence

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Government requirements or exclusions may apply.

Compensation

$16-$16