Computer Support Technician, St. Cloud #2026-54 (Benefit Eligible)

Great River Regional Library; Saint Cloud (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Job summary

Great River Regional Library is seeking a Computer Support Technician to provide help desk support and technical assistance across the region. This is a benefit-eligible position with dynamic responsibilities across multiple libraries.

Responsibilities include troubleshooting, system maintenance, and user training, plus regional travel to deliver technology services and support. A two-year college or equivalent plus two years of computer experience are required.

Qualifications

• Two years college or specialized post-high school training in computer science or related field, or equivalent.
• Two years computer experience.
• Excellent written and oral communication skills.
• Strong organizational skills with attention to detail.
• Ability to travel to libraries throughout the region.

Responsibilities

• Troubleshoots and resolves customer reported problems with systems/applications.
• Performs routine maintenance of computers and equipment.
• Provides technical assistance to staff in use of equipment and software.
• Installs, configures and tests computer hardware and software.
• Runs and distributes daily, weekly, and monthly computer generated reports as directed.
• Maintains inventory of all hardware and software.
• Accesses, uses and maintains confidential labor relations information and maintains confidentiality of that information.
• Monitors work tickets, responds in a timely manner, and documents work completed.
• Supports the Information Technology department by working on projects as assigned.
• Travels to libraries throughout the region to provide technology services.

Skills

Troubleshooting

Customer service

Time management

Communication

Organization

Teamwork

Education

Two years college or specialized post-high school training in computer science

Two years computer experience

Job description

The Computer Support Technician provides help desk support and technical assistance to end users throughout the region. This is a benefit eligible position.

The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned based on the needs of GRRL.

1. Troubleshoots and resolves customer reported problems with systems/applications.
2. Performs routine maintenance of computers and equipment.
3. Provides technical assistance to staff in use of equipment and software.
4. Installs, configures and tests computer hardware and software.
5. Runs and/or distributes daily, weekly, and monthly computer generated reports as directed.
6. Maintains inventory of all hardware and software.
7. Accesses, uses and maintains confidential labor relations information and maintains the confidentiality of that information.
8. Monitors work tickets responds in a timely manner and documents work completed.
9. Supports the Information Technology department by working on projects as assigned.
10. Travels to libraries throughout the region to provide technology services.

Education and Experience:

• Two years college or specialized post-high school training in computer science or related field, or equivalent
• Two years computer experience

Required Knowledge, Skills and Abilities:

Technical Knowledge

• Ability to identify and resolve computer problems
• Ability to prioritize work and effectively meet deadlines
• Knowledge of basic computer hardware and software
• Proficient with computers and applications

Communication, Interpersonal, and Customer Service

• Excellent written and oral communication skills
• Strong organizational skills with attention to detail

Program and Project Development

• Ability to manage multiple priorities and effectively meet deadlines
• Ability to identify and resolve problems

Diversity, Equity and Inclusion

• Commitment to promoting and sustaining a positive, equitable, diverse and inclusive workplace culture
• Ability and experience in collaborating with and managing working relationships across a diverse range of individuals and groups

Other Abilities

• Possession of a valid driver’s license and satisfactory driving record
• Ability to work with frequent interruptions

Our commitment to growth:GRRL is committed to helping our future and present staff develop preferred knowledge, skills and abilities

A successful candidate will have:

• Positive attitude and strong work ethic
• Enjoy working with people from diverse backgrounds
• Organizational, interpersonal, and time management skills
• Ability to self-direct and work as a team member
• Ability to meet deadlines and follow instructions
• Ability to foster positive working relationships and an inclusive workplace
• A desire to learn and develop skills and abilities
• Ability to be flexible and adapt to changes

GRRL is a dynamic and inclusive workplace where we value people of all backgrounds and celebrate the uniqueness that every employee brings. GRRL is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment.

We seek to foster an environment of inclusion where all employees are treated respectfully and are valued for their strengths. Our work is guided by our values of providing exceptional customer service, being forward thinking and having a community focus that serves patrons from ALL socioeconomic, educational, literacy, and cultural backgrounds. This is a benefits eligible position. We cover the cost of single health, dental and life insurance. Other benefits are available for you to choose from including long and short term disability, vision insurance, identity theft protection, Health Savings Account and Flexible Spending Accounts.

It is GRRL’s policy to provide equal employment opportunity for all, without discrimination on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.

GRRL accommodates qualified persons with disabilities in all aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at 320-650-2515 or [e-mail].