Information Technology Specialist 1- Service Desk Agent

Minnesota State Colleges and Universities; Anoka (MN); On-site; USD 54,000 - 81,000; Full time

Job summary

Minnesota State Colleges and Universities in Anoka, MN seeks a Service Desk Specialist to troubleshoot and resolve technology support tickets, both in person and remotely, and to ensure labs and classrooms are properly set up.

This full-time, on-site role may include limited telework with supervisor approval. The position requires strong communication skills for teamwork and one-on-one interactions with students, faculty, and staff.

Qualifications

• One year of experience in IT Help Desk/Service Desk environment.
• One year of experience in customer service environment.
• Demonstrated ability to learn and effectively use new technology.
• Experience with Microsoft applications (e.g. Office, Active Directory, Outlook).

Responsibilities

• Troubleshoot and resolve technology support tickets in person and remotely.
• Ensure technology is properly set up in labs and classrooms; communicate with students, faculty, and staff.

Skills

IT Help Desk

Customer Service

Technical Aptitude

Education

Associate’s degree

IS certification/technical program

Tools

MS Office

Active Directory

Outlook

Job description

• Telework Eligible: Yes


• Working Title: Information Technology Specialist 1- Service Desk Agent


• Job Class: Information Technology Specialist 1


• Agency: Minnesota State


• Job ID: 97544


• Location: Anoka


• Telework Eligible: Yes


• Full/Part Time: Full-Time


• Regular/Temporary: Unlimited


• Who May Apply: Open to all qualified job seekers


• Date Posted: 10/07/2026


• Closing Date: 10/26/2026


• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Anoka Hennepin TC-MAPE


• Division/Unit: MnSCU Anoka Hennepin TC / MnSCU Anoka Henn TC Classified


• Appointment Type: Unlimited, Full-time


• Days of Work: Monday - Friday


• Work Shift/Work Hours: Monday- Thursday (8:30 am- 5:00 pm), Friday (8:00 AM-4:30 PM)


• Travel Required: No


• Salary Range: $25.99 - $39.01 / hourly; $54,267 - $81,452 / annually


• Classified Status: Classified


• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE


• FLSA Status: Nonexempt


• Designated in Connect 700 Program for Applicants with Disabilities: Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of Information Technology advances the missions of Anoka Technical College and Anoka-Ramsey Community College by providing secure, reliable, accessible, and innovative technology services. Through strong partnerships, responsible stewardship, and a service-focused Information Systems model, OIT supports teaching, learning, student success, institutional operations, data-informed decision-making, and continuous improvement across both colleges.

The Service Desk Specialist will be expected to troubleshoot and resolve technology support tickets in-person and remotely as well as ensure technology is properly set up in labs and classrooms. The position requires the use of proper communication techniques in a team format and also in a one-on-one setting with students, faculty, and staff.

Because the position provides hands-on support for classrooms, labs, and campus users, it is primarily an on-site role. Limited telework may be available with supervisor approval when assigned responsibilities can be performed remotely and operational and campus support needs are met.

Minimum Qualifications

• One (1) year of experience in IT Help Desk/Service Desk environment


• One (1) year of experience in customer service environment


• Demonstrated computer and software technical aptitude with the ability to quickly learn and effectively use new technology.


• One (1) year of experience with Microsoft applications (e.g. MS Office, Active Directory, Outlook, etc.).

Preferred Qualifications

• Associate’s degree


• Information Systems industry technical certification, IS Trade or Technical program completion


• Technical certifications such as Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) Foundation, or similar certifications.


• Demonstrated commitment and success working in a diverse, multi-cultural, and multiracial community

About Minnesota State

We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work


• Connection with their coworkers and communities


• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave


• 12 paid holidays each year


• Low-cost medical, dental, vision, and prescription drug plans


• Fertility care, including IVF


• Diabetes care


• Dental and orthodontic care for adults and children


• 6 weeks paid leave for parents of newborn or newly adopted children


• Pension plan that provides income when you retire (after working at least three years)


• Employer paid life insurance to provide support for your family in the event of death


• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury


• Tax-free expense accounts for health, dental, and dependent care


• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development


• Tuition waiver


• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance


• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues


• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.