Support Professional, STEM

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness program

Onsite gym

Vacation time

Job summary

Grand Rapids Community College in Grand Rapids, MI, seeks a Support Professional for the School of STEM to provide high-level administrative support to the Associate Dean and to help manage complex scheduling, records, and communication.

This full-time role requires an Associate's degree, five years of admin experience, strong CWIS/PeopleSoft/Office skills, and professionalism in a diverse environment. The position offers a competitive hourly wage of $22 and comprehensive benefits.

Qualifications

• Associate's degree or comparable combination of education and experience.
• Minimum five years of administrative assisting or equivalent experience.
• Proficient with CWIS, CWEST, PeopleSoft and MS Office suite.
• Strong verbal and written communication; ability to work with diverse groups.

Responsibilities

• Provide high-level administrative support to the Associate Dean of the School of STEM.
• Maintain confidential records, correspondence, and scheduling.
• Manage appointment calendars and coordinate meetings with college and community offices.
• Oversee course assignments, scheduling, and adjunct/full-time faculty coordination.
• Support hiring processes, tenure/observations coordination, and HR communications.
• Prepare reports, develop essential documents, and assist special projects.

Skills

CWIS

Microsoft Office

Web editing

Communication

Teamwork

Education

Associate's degree

Tools

CWIS

PeopleSoft

CWEST

R25

Excel

Word

PowerPoint

Job description

Career Opportunities with Grand Rapids Community College

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The Support Professional for the School of Science, Technology, Engineering, and Mathematics (STEM) provides direct assistance to the Associate Dean and supports the GRCC institutional processes associated with the School of STEM.

Requisition ID: 1213
Position Number: 00001624
Employee Group: APSS
Schedule: 40 hours/52 weeks
Compensation: Level A $22.00 Hourly
Benefits: Full-time
Reports to: Associate Dean of School of STEM
Posting Opens: 10/14/2026
Posting Closes: 10/28/2026

ESSENTIAL FUNCTIONS

• Provide high-level administrative support to the Associate Dean of the School of STEM.
• Maintain discretion when dealing with sensitive and/or confidential information. Maintain accurate records, files, and office activities in strict confidence.
• Operate an efficient office and serve as a personal and highly professional representative for the College, Associate Dean, and School of STEM.
• Perform general office duties by establishing and maintaining a variety of electronic and paper files that are general and confidential; accurately update or assist with development in writing general correspondence; scheduling meetings; answering the telephone; and sorting and disseminating mail.
• Serve as first point of contact for Associate Dean’s scheduling needs and liaison with other college and community offices; maintain appointment calendar, work schedules, and critical timelines.
• Perform general duties regarding schedule and section management; manage section offerings; update PeopleSoft to assign courses for full-time faculty and facilitate overload selection; coordinate assignment of courses for adjunct faculty.
• Facilitate the hiring process of full-time faculty by creating and coordinating meetings, coordinate adjunct hiring by providing paperwork and checking references as well as communicating needs of Human Resources department.
• Enable the Faculty Performance Evaluation of full-time faculty by coordinating creation of tenure and rank committees; establish appointments for observations of full-time faculty and adjuncts.
• Accurately update or assist with development of various departmental, internal, or public documents.
• Compile data from a variety of sources and create accurate summary reports as requested or required. Independently prepare recurring reports and take appropriate action.
• Proficient Internet navigation skills to upload and download forms and reports
• Assist in development, researching, and implementing special projects.
• Accurately update or assist with development of various internal and public documents.
• Exhibit a working knowledge of college departments and services available for students, staff, faculty, and the community. Greet visitors, students, members of the College, and the public and respond appropriately to requests made in person or via telephone or email from individuals regarding the College, projects, events, etc.
• Design and prepare a variety of letters, memos, forms, and reports as requested by the Associate Dean of STEM
• Work independently with minimal supervision and make decisions as necessary in the absence of the Associate Dean.
• Ability to work effectively with diverse groups and individuals in a team environment.
• Ability to perform the functions of the job efficiently and cheerfully.
• Willing and able to work as a team with other co-workers. Maintain equipment and supplies.
• Assist other SSTEM staff as deemed necessary.
• Participate as a member or leader on teams or committees as requested or as mutually agreed upon.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Associate's degree or comparable combination of relevant education and experience

Work Experience

• Minimum of five (5) years of administrative assisting or equivalent experience
• Highly proficient computer skills in CWIS, Microsoft Office (MS Word, Excel, Access, PowerPoint), and web-editing skills
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with people of diverse ages, ethnic, sexual, and socio-economic backgrounds.
• Project a professional image including punctuality and a good attendance record
• Finalists will be required to complete an office testing module and meet minimum standards, plus possess excellent proofreading skills, and have aptitude for detail work. An in-basket assignment may be required.

Skills

• Working knowledge of computers, including but not limited to word processing, database programs, spreadsheets, and the willingness to learn PeopleSoft Campus-Wide Information System (CWIS) with demonstrated experience in Student Administration and Financials
• Working knowledge of telephone, copier, and fax machine
• Ability to run enrollment, payroll, room and other reports in varying formats from the PeopleSoft system, Campus Wide Event Scheduling Tool (CWEST) and R25

Physical Demands

• Ability to lift a maximum of 25 pounds
• Ability to sit for prolong periods of time

Mental Demands

• Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness
• Ability to perform routine and unexpected duties with minimum supervision
• Proven ability to provide excellent customer service to students and staff in a demanding work environment
• High energy level with enthusiasm and interest in helping and supporting students, staff, and the public
• Ability to work under pressure while possessing mature judgment and flexibility with regards to interruptions
• Must use good judgment in handling sensitive or difficult situations in a pleasant and professional manner
• Excellent organizational skills, ability to prioritize, and complete tasks in a timely manner

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Must be available for some evening and weekend hours
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership .
• The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.