Complaint Analyst

MANDARICH LAW GROUP, LLP; Village of Williamsville (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Base Salary

Medical and Dental coverage

401K with company match

PTO

Paid Parental Leave

Job summary

Mandarich Law Group LLP is seeking a Complaint Analyst to join our in-office team in Williamsville, NY (and other offices in Chicago, IL; Lake Mary, FL; Kennesaw, GA). The role requires thorough investigation of customer complaints and precise documentation of resolutions, with strong emphasis on process improvement.

Requirements include a minimum high school diploma (college degree preferred) and prior law firm knowledge is a plus.

Qualifications

• Excellent written communication skills.
• Highly detail oriented and analytical.
• Strong organizational and communication abilities.

Responsibilities

• Review customer complaints and conduct investigations.
• Document complaint resolutions and any required follow-up.
• Perform root cause analysis and identify trends.
• Assist with recommendations to improve employee training.

Skills

Excellent written communication

Detail oriented

Analytical

Organizational skills

Education

High school diploma

Bachelor's degree preferred

Job description

• Excellent written communication skills

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.

Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.

What You'll Do:

• Ensure customer complaint program policies procedures and SLAs are met
• Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
• Responsible for effectively documenting the complaint resolution and any required follow-up
• Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations
• Assist with recommendations for enhancements to employee training

Requirements

• Minimum High School diploma or equivalent. College Degree preferred
• Prior law firm experience and/or knowledge of the legal and collections industry preferred
• Highly detail oriented analytical and strong organizational and communication skills
• Ability to work independentlyExceptional analytical and problem-solving skills
• Excellent written communication skills
• Problem solving skills

Benefits

• Competitive Base Salary
• Medical and Dental coverage; 401K plan with company match
• PTO
• Paid Parental Leave
• $20 to $25 per hour

"We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment".