Complaint Analyst

Mandarich-Law-Group,-LLP; Florida; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive base salary

Medical and dental coverage

401K plan with company match

PTO

Paid parental leave

$20 to $25 per hour

Job summary

Mandarich Law Group LLP is actively seeking a Complaint Analyst to join our in-office teams across multiple locations, including Lake Mary, FL. The role focuses on reviewing customer complaints, documenting resolutions, and performing root cause analyses to identify trends and improvements.

The position emphasizes meticulous investigation, independent work, and clear written communication, with competitive pay and benefits. Hours are 8:00AM to 5:00PM, Monday through Friday in local time zones.

Qualifications

• Minimum High School diploma or equivalent. College Degree preferred.
• Prior law firm experience and/or knowledge of the legal and collections industry preferred.
• Highly detail oriented, analytical, and strong organizational and communication skills.
• Ability to work independently.
• Exceptional analytical and problem-solving skills.
• Excellent written communication skills.
• Problem solving skills.

Responsibilities

• Ensure complaint program policies procedures and SLAs are met.
• Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include.
• Responsible for effectively documenting the complaint resolution and any required follow-up
• Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
• Assist with recommendations for enhancements to employee training.

Skills

Detail oriented

Analytical

Organizational skills

Communication skills

Independent worker

Problem solving

Written communication

Education

High School diploma

College degree preferred

Job description

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.

Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.

What You’ll Do:

• Ensure customer complaint program policies procedures and SLAs are met.
• Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
• Responsible for effectively documenting the complaint resolution and any required follow-up
• Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
• Assist with recommendations for enhancements to employee training

• Minimum High School diploma or equivalent. College Degree preferred.
• Prior law firm experience and/or knowledge of the legal and collections industry preferred
• Highly detail oriented analytical and strong organizational and communication skills.
• Ability to work independently
• Exceptional analytical and problem-solving skills
• Excellent written communication skills.
• Problem solving skills.

• Competitive Base Salary

• Medical and Dental coverage; 401K plan with company match
• PTO
• Paid Parental Leave
• $20 to $25 per hour

“We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment”.