Complaint Analyst

Mandarich Law Group; Chicago (IL); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical and Dental coverage

401K with company match

PTO

Paid parental leave

Résumé du poste

Mandarich Law Group LLP in Chicago, IL seeks a Complaint Analyst for its in-office team. You will review and investigate customer complaints, document resolutions, and ensure timely follow-up across multiple office locations.

You will conduct root cause analysis to identify trends and recommend improvements to training and processes. Strong attention to detail and clear written communication are essential. This role is on-site.

Qualifications

• Investigate and evaluate customer complaints with thorough assessment.
• Document complaint resolutions and required follow-up actions.
• Conduct root cause analysis, identify trends, and recommend improvements.
• Ensure compliance with policies, procedures and SLAs.
• Demonstrate strong written communication and organizational skills.

Responsabilités

• Ensure customer complaint program policies, procedures and SLAs are met.
• Conduct account-level reviews of each customer complaint.
• Document the resolution and any required follow-up actions.
• Perform program-level root cause analysis and identify trends.
• Recommend enhancements to employee training.

Connaissances

Detail oriented

Analytical thinking

Strong organizational skills

Effective communication

Independence

Problem solving

Excellent written communication

Formation

High school diploma or equivalent

College degree preferred

Description du poste

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.

Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.

What You’ll Do:

• Ensure customer complaint program policies procedures and SLAs are met.
• Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
• Responsible for effectively documenting the complaint resolution and any required follow-up
• Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
• Assist with recommendations for enhancements to employee training

• Minimum High School diploma or equivalent. College Degree preferred.
• Prior law firm experience and/or knowledge of the legal and collections industry preferred
• Highly detail oriented analytical and strong organizational and communication skills.
• Ability to work independently
• Exceptional analytical and problem-solving skills
• Excellent written communication skills.
• Problem solving skills.

• Competitive Base Salary

• Medical and Dental coverage; 401K plan with company match
• PTO
• Paid Parental Leave
• $20 to $25 per hour

“We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment”.