Complaint Analyst

Mandarich Law Group, LLP; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental coverage

401K plan with company match

PTO

Paid Parental Leave

Job summary

Mandarich Law Group LLP is seeking a Complaint Analyst for our Chicago, IL office (in-office). The role requires thorough investigation of customer complaints, documenting resolutions, and leading root cause analysis to identify trends.

Responsibilities include advising on training enhancements and ensuring SLAs are met. Minimum high school diploma; college degree preferred, with prior law firm or collections knowledge being a plus.

Qualifications

• High School diploma or equivalent required; college degree preferred.
• Experience in law firm or collections industry is a plus.
• Strong attention to detail and analytical abilities.
• Excellent written communication skills.
• Ability to work independently.
• Problem-solving and organizational skills.

Responsibilities

• Ensure complaint program policies, procedures, and SLAs are met.
• Review customer complaints at account level with thorough investigation.
• Document complaint resolutions and any required follow-up.
• Conduct root cause analysis, identify trends, and recommend improvements.
• Assist with enhancements to employee training.

Skills

Detail oriented

Analytical

Communication skills

Independent work

Written communication

Problem solving

Education

High school diploma

College degree preferred

Job description

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.

Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.

What You’ll Do:

• Ensure customer complaint program policies procedures and SLAs are met.
• Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
• Responsible for effectively documenting the complaint resolution and any required follow-up
• Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
• Assist with recommendations for enhancements to employee training

• Minimum High School diploma or equivalent. College Degree preferred.
• Prior law firm experience and/or knowledge of the legal and collections industry preferred
• Highly detail oriented analytical and strong organizational and communication skills.
• Ability to work independently
• Exceptional analytical and problem-solving skills
• Excellent written communication skills.
• Problem solving skills.

• Competitive Base Salary

• Medical and Dental coverage; 401K plan with company match
• PTO
• Paid Parental Leave
• $20 to $25 per hour

“We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment”.