Compassionate Veterinary Receptionist | Front Desk Pro

Northside Veterinary Clinic; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

Employee referral bonus

Job summary

Northside Veterinary Clinic in Brooklyn's Williamsburg neighborhood is hiring a veterinary receptionist who will be the first point of contact for clients and their pets. You will balance administrative tasks with compassionate, client-focused care in a clinical setting.

The role requires at least 1 year at a veterinary front desk, proficiency with practice management software, and solid communication skills. Expect a supportive team and a schedule that covers weekdays with some Saturdays.

Qualifications

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) preferred.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Excellent scheduling, phone handling, records management, and payment processing.
• Strong communication and customer service skills in a fast-paced clinical setting.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer a multi-line phone system and respond to scheduling, prescriptions, vaccination records and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information and care instructions, including end-of-life discussions when needed.
• Maintain accurate EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to relay messages and manage patient flow.
• Keep reception area clean and welcoming.

Skills

Customer service

Communication

Active listening

Conflict resolution

Multitasking

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Northside Veterinary Clinic in Brooklyn's Williamsburg neighborhood is hiring a veterinary receptionist who will be the first point of contact for clients and their pets. You will balance administrative tasks with compassionate, client-focused care in a clinical setting.

The role requires at least 1 year at a veterinary front desk, proficiency with practice management software, and solid communication skills. Expect a supportive team and a schedule that covers weekdays with some Saturdays.