Compassionate Veterinary Front Desk Coordinator

Veterinary Practice Partners; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee referral bonus

Job summary

Northside Veterinary Clinic in Brooklyn, NY is seeking a skilled veterinary receptionist to serve as the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

Qualifications include at least 1 year of front-desk experience, familiarity with veterinary software, and the ability to handle emotionally sensitive situations with empathy and clear communication. Position is full-time with a robust benefits package.

Qualifications

• Minimum 1 year of veterinary receptionist experience.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in scheduling, multi-line phone management, medical records and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Comfortable handling animals of varying sizes, breeds, and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Veterinary receptionist

Front desk

Customer service

Communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Northside Veterinary Clinic in Brooklyn, NY is seeking a skilled veterinary receptionist to serve as the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

Qualifications include at least 1 year of front-desk experience, familiarity with veterinary software, and the ability to handle emotionally sensitive situations with empathy and clear communication. Position is full-time with a robust benefits package.