Compassionate Veterinary Receptionist — Front Desk & Admin

Veterinary Practice Partners; Town of Henrietta (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO and 401(k) plan

Employee pet discount

Job summary

Ark Veterinary Hospital & Urgent Care in Henrietta, NY seeks a skilled Veterinary Receptionist to be the first contact for clients and their pets. You will balance administrative precision with warmth across inquiries, appointments, and emotional conversations.

The role requires 1+ year of front desk experience and proficiency with veterinary PMS. Expect comprehensive benefits and a supportive team environment.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImprMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostics.
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payments.
• Proven customer service skills with composure in high-volume client interactions.

Responsibilities

• Greet clients and patients, check in, verify and update records, confirm appointment details using the PMS.
• Answer and manage a multi-line phone system; handle scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, schedule follow-ups.
• Communicate medical information and care instructions accurately and compassionately, including euthanasia scheduling and end-of-life discussions.
• Maintain accurate EMR and ensure timely data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay messages and maintain patient flow.
• Maintain reception area and waiting room cleanliness to ensure a positive client experience.

Skills

Customer service

Front desk management

Communication

Conflict resolution

Empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Ark Veterinary Hospital & Urgent Care in Henrietta, NY seeks a skilled Veterinary Receptionist to be the first contact for clients and their pets. You will balance administrative precision with warmth across inquiries, appointments, and emotional conversations.

The role requires 1+ year of front desk experience and proficiency with veterinary PMS. Expect comprehensive benefits and a supportive team environment.