Compassionate Veterinary Front Desk Specialist

NVA General Practice; Farmington (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

NVA General Practice is seeking a friendly and organized Veterinary Receptionist to be the first point of contact for clients and their pets. You will manage phones, scheduling, check-ins/outs, payments, and front-desk operations to ensure a welcoming experience.

The ideal candidate is dependable, detail-oriented, and comfortable multitasking in a fast-paced veterinary setting while maintaining confidentiality and a compassionate approach.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to multitask and remain calm in a busy environment.
• Basic computer skills and ability to learn veterinary software.
• Professional phone etiquette.
• Strong attention to detail.
• Dependable, punctual, and team-oriented.
• Flexible schedule that includes some Saturdays each month.
• Comfortable working around dogs, cats, and other animals.
• Ability to handle emotional situations with compassion and professionalism.

Responsibilities

• Greet clients and patients warmly as they enter the clinic.
• Answer multi-line phones professionally and direct calls appropriately.
• Schedule appointments, surgeries, and technician visits as needed.
• Check clients in and out accurately and efficiently.
• Verify and update client and patient information in the practice management system.
• Collect payments, provide invoices, and discuss balances when appropriate.
• Communicate basic clinic policies, appointment requirements, vaccine requirements, and service information.
• Monitor the lobby and help ensure clients and pets are comfortable while waiting.
• Relay messages between clients, doctors, technicians, and management clearly and accurately.
• Maintain confidentiality of client, patient, and staff information.
• Handle client concerns with patience, professionalism, and empathy.
• Keep the front desk and reception area clean, organized, and stocked.
• Assist with reminder calls, follow-up calls, emails, and other client communication.
• Support the veterinary team with additional administrative duties as needed.

Skills

Customer service

Multitasking

Computer skills

Phone etiquette

Attention to detail

Reliability

Flexible schedule

Animal handling

Empathy

Cash handling

Education

High school diploma

Tools

Practice management software

Job description

NVA General Practice is seeking a friendly and organized Veterinary Receptionist to be the first point of contact for clients and their pets. You will manage phones, scheduling, check-ins/outs, payments, and front-desk operations to ensure a welcoming experience.

The ideal candidate is dependable, detail-oriented, and comfortable multitasking in a fast-paced veterinary setting while maintaining confidentiality and a compassionate approach.