Compassionate Veterinary Receptionist | Front Desk

Veterinary Practice Partners; White Oak (PA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Employee pet discount

Job summary

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. The role balances administrative precision with warmth, across a range of interactions including sensitive situations.

Expect to join a team with strong client service standards, use Cornerstone and PIMS for records, and support hospital operations with a positive, pet-friendly environment.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Comfortable handling animals of varying sizes and temperaments.
• Strong communication and compassionate client service in a clinical setting.

Responsibilities

• Greet and check in clients and patients, update records, and verify appointment details.
• Answer a multi-line phone system and handle scheduling, refills, and info requests.
• Process payments, post charges, and explain invoices at checkout.
• Communicate diagnoses and care instructions compassionately, including end-of-life topics.
• Maintain EMR and data entry in the PIMS system, ensuring accuracy.
• Coordinate with veterinarians and staff to maintain patient flow and urgent cases.
• Keep reception area clean and welcoming for clients and pets.

Skills

Front desk operations

Customer service

Multi-line phone management

EMR / PIMS entry

Medical records accuracy

Animal handling

Tools

Cornerstone

Job description

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. The role balances administrative precision with warmth, across a range of interactions including sensitive situations.

Expect to join a team with strong client service standards, use Cornerstone and PIMS for records, and support hospital operations with a positive, pet-friendly environment.