Compassionate Vet Receptionist - Front Desk & Client Care

Warwick Animal Hospital; Oklahoma City (OK); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Warwick Animal Hospital is seeking a skilled and compassionate veterinary receptionist to be the primary point of contact for clients and their pets. This role blends administrative precision with warmth across a wide range of interactions, including sensitive or emotionally complex situations.

The successful candidate will have at least 1 year of front-desk experience, familiarity with clinic software such as Cornerstone or Avimark, and a commitment to delivering high‑quality client service in

Qualifications

• Minimum 1 year of experience as a veterinary receptionist or medical receptionist in a clinical setting.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary terminology, vaccination protocols, and basic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payments.
• Proven customer service skills with composure in high-volume client relations.
• Strong verbal and written communication and active listening.

Responsibilities

• Greet and check in clients and patients, verify records and confirm appointment details using practice software.
• Answer and manage a multi-line phone system, handle scheduling, refills, and inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information and care instructions compassionately, including end-of-life discussions.
• Maintain EMR and timely data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay messages and maintain patient flow.
• Keep reception and waiting area clean and welcoming.

Skills

Customer service

Communication

Phone management

Calm under pressure

Teamwork

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Warwick Animal Hospital is seeking a skilled and compassionate veterinary receptionist to be the primary point of contact for clients and their pets. This role blends administrative precision with warmth across a wide range of interactions, including sensitive or emotionally complex situations.

The successful candidate will have at least 1 year of front-desk experience, familiarity with clinic software such as Cornerstone or Avimark, and a commitment to delivering high‑quality client service in