Compassionate Veterinary Receptionist - Client Care Pro

Veterinary Practice Partners; White Oak (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

White Oak Veterinary Clinic in White Oak, PA is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. The role blends administrative precision with warm, compassionate service in a clinical environment.

We value experience at busy front desks, strong customer service, and the ability to handle emotionally sensitive situations while keeping EMR accurate and up-to-date.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Strong customer service and communication skills.
• Ability to handle high-volume front desk operations and emotionally sensitive situations.

Responsibilities

• Greet and check in clients and patients, verify/update medical records, and confirm appointments.
• Answer and manage a multi-line phone system with appointments, refills, records, and inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Convey medical information and care instructions accurately and compassionately in sensitive situations.
• Maintain EMR and data entry in the PIMS system.
• Coordinate with veterinarians, techs, and staff to relay messages and maintain patient flow.
• Keep reception and waiting areas clean and organized for a positive experience.

Skills

Front desk experience

Calm under pressure

Customer service

Verbal communication

Tools

Cornerstone PMS

Job description

White Oak Veterinary Clinic in White Oak, PA is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. The role blends administrative precision with warm, compassionate service in a clinical environment.

We value experience at busy front desks, strong customer service, and the ability to handle emotionally sensitive situations while keeping EMR accurate and up-to-date.