Veterinary Receptionist: Warm Front Desk & Client Care

White Oak Veterinary Clinic; White Oak (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional development

Pet discount

Job summary

White Oak Veterinary Clinic is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets, blending administrative precision with warmth across a range of interactions, including emotionally sensitive situations.

Qualified candidates will have at least 1 year of front desk experience, familiarity with veterinary practice management software (Cornerstone preferred), and strong communication and multitasking abilities.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Appointment scheduling

Phone management

Medical records management

Payment processing

Tools

Cornerstone

Job description

White Oak Veterinary Clinic is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets, blending administrative precision with warmth across a range of interactions, including emotionally sensitive situations.

Qualified candidates will have at least 1 year of front desk experience, familiarity with veterinary practice management software (Cornerstone preferred), and strong communication and multitasking abilities.