Compassionate Veterinary Front Desk Specialist

White Oak, PA; White Oak, Northern (PA, KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

White Oak Veterinary Clinic in White Oak, PA seeks a skilled Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

This full-time role averages 35-36 hours weekly, with a rotating schedule. It offers a comprehensive benefits package including medical, dental, and vision insurance, PTO, a 401(k), and an employee pet discount.

Qualifications

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Ability to manage high-volume client relations with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Front desk operations

Telephone management

Appointment scheduling

EMR/PIMS

Communication

Conflict resolution

Animal handling

Tools

Cornerstone

Job description

White Oak Veterinary Clinic in White Oak, PA seeks a skilled Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

This full-time role averages 35-36 hours weekly, with a rotating schedule. It offers a comprehensive benefits package including medical, dental, and vision insurance, PTO, a 401(k), and an employee pet discount.