Veterinary Receptionist

Veterinary Practice Partners; White Oak (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

White Oak Veterinary Clinic in White Oak, PA is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. The role blends administrative precision with warm, compassionate service in a clinical environment.

We value experience at busy front desks, strong customer service, and the ability to handle emotionally sensitive situations while keeping EMR accurate and up-to-date.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Strong customer service and communication skills.
• Ability to handle high-volume front desk operations and emotionally sensitive situations.

Responsibilities

• Greet and check in clients and patients, verify/update medical records, and confirm appointments.
• Answer and manage a multi-line phone system with appointments, refills, records, and inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Convey medical information and care instructions accurately and compassionately in sensitive situations.
• Maintain EMR and data entry in the PIMS system.
• Coordinate with veterinarians, techs, and staff to relay messages and maintain patient flow.
• Keep reception and waiting areas clean and organized for a positive experience.

Skills

Front desk experience

Calm under pressure

Customer service

Verbal communication

Tools

Cornerstone PMS

Job description

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $16.00 - $17.00 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule: This is a full-time position averaging 35 - 36 hours per week. Hours vary based on a rotating schedule. The hospital is open Monday 8:30 AM – 7:00 PM; Tuesday–Thursday 8:30 AM – 5:00 PM; Friday 8:30 AM – 5:00 PM (extended to 7:00 PM during July and August); and Saturday 8:30 AM – 4:00 PM.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About White Oak Veterinary Clinic

White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital treating dogs, cats, and exotic pets from the White Oak, PA community and surrounding area. Our professional and courteous staff provides the best possible veterinary care, surgical services, and pet dental care for our highly valued patients.

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