Compassionate Veterinary Receptionist | Client Care & EMR

Vetpracticepartners; Jacksonville (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Veterinary Practice Partners is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a wide range of interactions, including emotionally sensitive situations.

The role requires managing high-volume front desk operations with a calm presence, delivering consistent customer service in a clinical setting, and coordinating with veterinarians and staff to maintain efficient patient flow.

Qualifications

• Minimum 1 year of experience as veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, phone management, records, and payments.
• Customer service skills with composure in busy clinics.
• Strong communication and conflict-resolution abilities.
• Comfort with handling animals of varying sizes.

Responsibilities

• Greet and check in clients and patients, update medical records, and confirm appointments.
• Answer multi-line phone system; handle scheduling, refills, records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately in emotionally sensitive situations such as euthanasia.
• Maintain EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to relay client messages and manage patient flow.
• Maintain reception area cleanliness and organization.

Skills

High-volume front desk

Customer service

Verbal communication

Active listening

Conflict resolution

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Practice Partners is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a wide range of interactions, including emotionally sensitive situations.

The role requires managing high-volume front desk operations with a calm presence, delivering consistent customer service in a clinical setting, and coordinating with veterinarians and staff to maintain efficient patient flow.