Veterinary Receptionist

veterinarypracticepartners; Jacksonville (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Veterinary Practice Parnters is seeking a skilled and compassionate veterinary receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth across a wide range of interactions, including emotionally sensitive situations.

Greet clients, check in patients, manage records, answer multi-line calls, process payments, and coordinate with the team to maintain smooth patient flow in a clinical setting, while delivering excellent

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Knowledge of veterinary terminology and vaccination protocols is a plus.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to scheduling, refill, and information requests.
• Process payments, post charges, and schedule follow-ups at checkout.
• Communicate medical information and care instructions empathetically, including end-of-life discussions.
• Maintain accurate EMR and data entry in the PIMS/Vet system.
• Coordinate with veterinarians and staff to manage client communications and patient flow.
• Keep reception area clean and welcoming.

Skills

Front desk experience

Customer service

Communication skills

Veterinary terminology

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Veterinary Practice Parnters is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Salary : $16.00-$19.00 per hour dependent on skills and experience

Schedule: 35-40 hours per week, Rotating Schedule

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

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