Veterinary Receptionist

Vetpracticepartners; Jacksonville (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Veterinary Practice Partners is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a wide range of interactions, including emotionally sensitive situations.

The role requires managing high-volume front desk operations with a calm presence, delivering consistent customer service in a clinical setting, and coordinating with veterinarians and staff to maintain efficient patient flow.

Qualifications

• Minimum 1 year of experience as veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, phone management, records, and payments.
• Customer service skills with composure in busy clinics.
• Strong communication and conflict-resolution abilities.
• Comfort with handling animals of varying sizes.

Responsibilities

• Greet and check in clients and patients, update medical records, and confirm appointments.
• Answer multi-line phone system; handle scheduling, refills, records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately in emotionally sensitive situations such as euthanasia.
• Maintain EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to relay client messages and manage patient flow.
• Maintain reception area cleanliness and organization.

Skills

High-volume front desk

Customer service

Verbal communication

Active listening

Conflict resolution

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Practice Partners is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $16.00-$19.00 per hour dependent on skills and experience

Schedule:35-40 hours per week, Rotating Schedule

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients