Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Walnut Creek (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Professional development opportunities

Job summary

Animal Care Hospital of Walnut Creek is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

This role requires handling high-volume front desk operations, multi-line phone management, EMR data entry, and coordination with veterinarians and support staff to ensure smooth patient flow and compassionate client communication.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk operations

Customer service

Phone management

EMR data entry

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Care Hospital of Walnut Creek is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

This role requires handling high-volume front desk operations, multi-line phone management, EMR data entry, and coordination with veterinarians and support staff to ensure smooth patient flow and compassionate client communication.