Compassionate Veterinary Receptionist - Front Desk

White Oak, PA; White Oak (PA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This full-time role balances administrative precision with warmth across a range of interactions, including emotionally sensitive matters.

You will manage front desk operations, schedule appointments, answer phones, process payments, maintain EMR, and coordinate with veterinarians and support staff to ensure a smooth client experience.

Qualifications

• Minimum 1 year of veterinary receptionist experience.
• Experience with practice management software (e.g., Cornerstone).
• Experience coordinating domestic and international pet travel is highly preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures is beneficial.
• Proficiency in scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with the ability to manage high-volume client relations with composure.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk experience

Customer service

Phone management

EMR system

Veterinary terminology

Payment processing

Communication skills

Team coordination

Tools

Cornerstone

PIMS

Job description

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This full-time role balances administrative precision with warmth across a range of interactions, including emotionally sensitive matters.

You will manage front desk operations, schedule appointments, answer phones, process payments, maintain EMR, and coordinate with veterinarians and support staff to ensure a smooth client experience.