Compassionate Veterinary Front Desk Concierge

Petco; Reading (Berks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco is seeking a Concierge for our Vetco Total Care hospital in the Reading area. The role focuses on delivering excellent customer care to clients and their pets, managing the front desk, scheduling, and ensuring smooth daily operations.

The ideal candidate has at least 1 year in veterinary or customer service, with strong communication and computer skills. This is a full-time, on-site role within a fast-paced animal-care environment.

Qualifications

• High school diploma required.
• At least 1 year of experience in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor in stressful situations.
• Exceptional telephone and computer skills.
• Team player willing to learn and adapt.

Responsibilities

• Answer the practice phone and route calls.
• Maintain the hospital appointment calendar and online bookings.
• Greet visitors and clients; notify staff when they arrive.
• Assist in training new staff and share knowledge as required.
• Keep waiting area clean and well-stocked with supplies.
• Confirm appointments via client’s preferred contact method.

Skills

Customer service

Phone etiquette

Communication

Empathy

Team player

Education

High school diploma

Tools

Practice Management System

Job description

Petco is seeking a Concierge for our Vetco Total Care hospital in the Reading area. The role focuses on delivering excellent customer care to clients and their pets, managing the front desk, scheduling, and ensuring smooth daily operations.

The ideal candidate has at least 1 year in veterinary or customer service, with strong communication and computer skills. This is a full-time, on-site role within a fast-paced animal-care environment.