Veterinary Front Desk Specialist — Calm, Customer-Centric Care

TOWNSGATE PET HOSPITAL, INC.; Westlake Village (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

On-the-job training

Long-term employment and growth

Job summary

We value exceptional customer service, calm professionalism under pressure, and a long-term commitment. This full-time, in-person role offers paid time off, employee discounts, on-the-job training, and opportunities for growth in a supportive team.

Qualifications

• Exceptional reliability, punctuality, and a strong work ethic.
• Excellent communication and customer service skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Genuine compassion for animals and their owners.
• Comfort interacting with dogs and cats.

Responsibilities

• Greet clients warmly and provide a welcoming, professional experience.
• Manage front-desk phone calls, inquiries, and scheduling with clarity and courtesy.
• Coordinate appointments and maintain an organized calendar.
• Handle client concerns with empathy, professionalism, and good judgment.
• Process payments and maintain accurate client and patient records.
• Support veterinarians and technicians as needed while staying organized.
• Keep the reception area clean, welcoming, and professional.

Skills

Reliability

Punctuality

Communication

Customer service

Organizational skills

Multitasking

Teamwork

Compassion

Job description

We value exceptional customer service, calm professionalism under pressure, and a long-term commitment. This full-time, in-person role offers paid time off, employee discounts, on-the-job training, and opportunities for growth in a supportive team.