Compassionate Veterinary CSR — Calm, Efficient Front Desk

Allied Veterinary Specialists; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

401(k) matching

Job summary

Allied Veterinary Specialists (AVS) in South Daytona, FL seeks a Veterinary Client Service Representative to warmly greet clients, manage calls, schedule consultations, and process payments, all while supporting our emergency and specialty teams. The CSR will coordinate with doctors and staff to keep patients and clients informed and comfortable during stressful visits.

The role emphasizes compassionate client service, accurate record-keeping, and teamwork in a fast-paced hospital setting.

Qualifications

• 3+ years of Veterinary CSR experience.
• Experience working in a veterinary hospital.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Ability to stay calm and professional during emergencies.
• Strong problem-solving skills and teamwork.

Responsibilities

• Greet clients and patients with warmth and empathy.
• Manage a multi-line phone system and appointments.
• Review estimates, invoices, and payment options with clients.
• Process payments accurately and maintain records.
• Coordinate with doctors and staff for smooth workflows.
• Support emergency arrivals and urgent client needs.
• Maintain accurate client and medical records and communicate with hospitals.

Skills

Veterinary CSR

Phone etiquette

Customer service

Multitasking

Conflict resolution

Tools

ezyVet

VetRadar

Job description

Allied Veterinary Specialists (AVS) in South Daytona, FL seeks a Veterinary Client Service Representative to warmly greet clients, manage calls, schedule consultations, and process payments, all while supporting our emergency and specialty teams. The CSR will coordinate with doctors and staff to keep patients and clients informed and comfortable during stressful visits.

The role emphasizes compassionate client service, accurate record-keeping, and teamwork in a fast-paced hospital setting.