Emergency Vet CSR: Compassionate Front Desk

Cerro Alto Specialty and Emergency Hospital; San Luis Obispo (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with employer match

Paid sick time

Paid vacation time

Scrub allowance

AtDove membership

Collaborative workplace culture

Exposure to emergency and specialty VＭ

San Luis Obispo living

Job summary

Cerro Alto Veterinary Specialty and Emergency Hospital in San Luis Obispo is seeking an Emergency Veterinary Client Service Representative (CSR). As the first and last point of contact for clients, CSRs deliver compassionate, efficient care and support hospital workflow.

This role requires veterinary client service experience, strong communication, and the ability to multitask in a fast-paced, 24/7 emergency setting.

Qualifications

• Minimum of 6 months of prior experience as a Veterinary Client Service Representative in a general practice or emergency hospital.
• Emergency or specialty hospital experience strongly preferred.
• Strong communication and customer service skills in emotionally charged situations.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Comfort with medical terminology, patient intake workflows, and scheduling.
• Strong attention to detail and accuracy with data entry and financial transactions.
• Reliable attendance and punctuality.

Responsibilities

• Greet clients professionally and compassionately in person and by phone.
• Manage a high-volume, multi-line phone system and triage calls.
• Register incoming emergency and specialty patients and obtain accurate client and patient information.
• Communicate wait times, hospital processes, and next steps clearly and empathetically.
• Coordinate client flow with medical teams to support efficient patient care.
• Handle estimates, invoicing, payments, and financial transactions accurately.
• Maintain accurate medical records and client communication documentation.
• Support emotionally difficult client interactions with professionalism and empathy.
• Collaborate closely with technicians, assistants, and doctors to support hospital workflow.
• Maintain a clean, organized front-desk and lobby environment.

Skills

Communication

Customer service

Multitasking

Calm under pressure

Medical terminology

Data entry accuracy

Punctuality

Job description

Cerro Alto Veterinary Specialty and Emergency Hospital in San Luis Obispo is seeking an Emergency Veterinary Client Service Representative (CSR). As the first and last point of contact for clients, CSRs deliver compassionate, efficient care and support hospital workflow.

This role requires veterinary client service experience, strong communication, and the ability to multitask in a fast-paced, 24/7 emergency setting.