Veterinary Client Services Specialist – Emergency & Specialty

Allied Veterinary Specialists; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) matching

Free uniforms

Paid time off

Job summary

Allied Veterinary Specialists (AVS) – South Daytona, Florida, is seeking an experienced Client Service Representative to be the first point of contact for clients and referring veterinarians. You will ensure a welcoming, compassionate experience and efficient communication across the hospital.

The ideal candidate thrives in fast-paced emergency and specialty settings, delivering outstanding customer service while supporting veterinary care through accurate scheduling, billing, and recordkeeping.

Qualifications

• Minimum 3 years of experience as a Veterinary Client Service Representative.
• Experience working in a veterinary hospital setting.
• Outstanding customer service and communication skills.
• Ability to remain calm, organized, and compassionate in emergency situations.
• Strong multitasking, problem-solving, and organizational skills.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Answer and direct incoming phone calls using a multi-line phone system.
• Schedule appointments, consultations, diagnostics, and procedures accurately.
• Efficiently check patients in and out.
• Review treatment estimates, invoices, and payment options with clients.
• Process payments and maintain financial accuracy.
• Assist with emergency patient arrivals and urgent client needs.
• Maintain complete and accurate medical and client records.
• Communicate effectively with doctors, technicians, and referring veterinary hospitals.
• Support a positive, collaborative team environment while delivering exceptional client service.

Skills

Communication

Customer Service

Multitasking

Calm under pressure

Tools

ezyVet

VetRadar

Job description

Allied Veterinary Specialists (AVS) – South Daytona, Florida, is seeking an experienced Client Service Representative to be the first point of contact for clients and referring veterinarians. You will ensure a welcoming, compassionate experience and efficient communication across the hospital.

The ideal candidate thrives in fast-paced emergency and specialty settings, delivering outstanding customer service while supporting veterinary care through accurate scheduling, billing, and recordkeeping.