Compassionate Vet Receptionist and Client Care Pro

NVA; Eugene (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with match

Paid vacation

Sick time and holidays

Employee pet care benefits

Quarterly bonus opportunities

Disability & life insurance

Job summary

Santa Clara Animal Hospital is seeking a full-time Veterinary Receptionist / Client Service Representative to join our front desk team. As CSR, you’ll warmly welcome clients and patients, manage calls, reminders, and appointments, and maintain accurate records in our veterinary software.

The role supports smooth daily operations and patient care in a busy, compassionate environment. We value teamwork, dependable attendance, and excellent communication.

Qualifications

• Experience as receptionist or in customer service, ideally in veterinary or medical settings.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment with high call volume.
• Comfort around pets and their people.
• Familiarity with veterinary software (e.g., Avimark, Cornerstone) is a plus.
• High school diploma or equivalent is required.

Responsibilities

• Welcome clients and patients with compassion and professionalism
• Answer phones, manage reminders, and schedule appointments
• Maintain accurate records using veterinary software
• Process payments and invoices
• Collaborate with veterinary staff to support smooth daily operations
• Assist with client questions in-person and over the phone
• Keep the reception area and lobby tidy and organized

Skills

Customer service

Communication

Multitasking

Pet-friendly

Vet software

Education

High school diploma

Tools

Avimark

Cornerstone

Job description

Santa Clara Animal Hospital is seeking a full-time Veterinary Receptionist / Client Service Representative to join our front desk team. As CSR, you’ll warmly welcome clients and patients, manage calls, reminders, and appointments, and maintain accurate records in our veterinary software.

The role supports smooth daily operations and patient care in a busy, compassionate environment. We value teamwork, dependable attendance, and excellent communication.