Veterinary Client Service Representative - Daytime Shifts

Allied Veterinary Specialists; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

401(k) matching

Job summary

Allied Veterinary Specialists (AVS) in South Daytona, FL seeks a Veterinary Client Service Representative to warmly greet clients, manage calls, schedule consultations, and process payments, all while supporting our emergency and specialty teams. The CSR will coordinate with doctors and staff to keep patients and clients informed and comfortable during stressful visits.

The role emphasizes compassionate client service, accurate record-keeping, and teamwork in a fast-paced hospital setting.

Qualifications

• 3+ years of Veterinary CSR experience.
• Experience working in a veterinary hospital.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Ability to stay calm and professional during emergencies.
• Strong problem-solving skills and teamwork.

Responsibilities

• Greet clients and patients with warmth and empathy.
• Manage a multi-line phone system and appointments.
• Review estimates, invoices, and payment options with clients.
• Process payments accurately and maintain records.
• Coordinate with doctors and staff for smooth workflows.
• Support emergency arrivals and urgent client needs.
• Maintain accurate client and medical records and communicate with hospitals.

Skills

Veterinary CSR

Phone etiquette

Customer service

Multitasking

Conflict resolution

Tools

ezyVet

VetRadar

Job description

Future Opening: Veterinary Client Service Representative - Daytime Shifts

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching

Allied Veterinary Specialists (AVS) | South Daytona, Florida

Be the calm, compassionate voice clients remember.

At Allied Veterinary Specialists (AVS), exceptional patient care starts with an exceptional team. As our Emergency & Specialty services continue to grow throughout Central and Northeast Florida, we're looking for an experienced Veterinary Client Service Representative (CSR) to join our South Daytona team.

This is more than a front-desk position. You'll be a vital part of the patient experience—supporting pet owners during stressful moments, coordinating with our medical teams, and helping keep a fast-paced specialty hospital running smoothly.

As a CSR, you'll help create a welcoming, organized, and compassionate experience from the moment a client contacts our hospital.

You will:

• Greet clients and patients with warmth, professionalism, and empathy
• Manage incoming calls through a multi-line phone system
• Schedule consultations, diagnostics, procedures, and follow-up appointments
• Efficiently check patients in and out
• Review estimates, invoices, payment options, and financial information with clients
• Process payments accurately
• Assist with emergency arrivals and urgent client needs
• Maintain accurate client and medical records
• Communicate closely with doctors, technicians, and referring veterinary hospitals
• Help keep communication flowing in a busy Emergency & Specialty environment
• Contribute to a positive, supportive, and team-focused culture

We're looking for someone who can balance compassion with efficiency and remain calm when things get busy.

Required

• 3+ years of Veterinary Client Service Representative experience
• Previous experience working in a veterinary hospital
• Excellent communication and customer service skills
• Strong multitasking and organizational abilities
• Confidence handling difficult or emotional conversations
• Ability to stay calm and professional during emergency situations
• Strong problem-solving skills
• Ability to work independently while also collaborating with a team

Big Plus If You Have

• Emergency and/or Specialty Veterinary experience
• Experience managing high call volumes
• Experience in a fast-paced reception environment
• Working knowledge of ezyVet and/or VetRadar
• Knowledge of veterinary terminology and specialty services

At AVS, we believe great medicine requires great people. We don't just care for patients—we support families during some of their most difficult moments. Every member of our team plays a vital role in providing compassionate care and creating an exceptional client experience.

If you're passionate about veterinary medicine, thrive in a fast-paced environment, and want to build your career with a team that values growth and excellence, we want to meet you.

Benefits of Joining AVS

• Competitive compensation based on experience
• Continuing education and professional development
• Supportive and collaborative team culture
• Exposure to advanced Emergency & Specialty veterinary medicine
• The opportunity to work alongside experienced emergency clinicians and board-certified specialists
• The chance to grow with an expanding veterinary organization

Join Allied Veterinary Specialists and become part of a team where compassion meets excellence—and where your career can grow.

Allied Veterinary Specialists (AVS)
2300 S. Ridgewood Ave
South Daytona, Florida, 32119

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Welcome to AVS

We are a family of premier veterinary specialty centers comprised of board-certified veterinarians, licensed veterinary technicians, and highly trained support teams who provide advanced and comprehensive specialty care for pets in partnership with your primary care veterinarian. AVS doctors have provided over a decade of exemplary specialty services to the southeast region. The human-animal bond drives us and understand that compassionate care for our patients, clients, and referring veterinarians is our driving force.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.