Veterinary Client Service Representative

Allied Veterinary Specialists; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) matching

Free uniforms

Paid time off

Job summary

Allied Veterinary Specialists (AVS) – South Daytona, Florida, is seeking an experienced Client Service Representative to be the first point of contact for clients and referring veterinarians. You will ensure a welcoming, compassionate experience and efficient communication across the hospital.

The ideal candidate thrives in fast-paced emergency and specialty settings, delivering outstanding customer service while supporting veterinary care through accurate scheduling, billing, and recordkeeping.

Qualifications

• Minimum 3 years of experience as a Veterinary Client Service Representative.
• Experience working in a veterinary hospital setting.
• Outstanding customer service and communication skills.
• Ability to remain calm, organized, and compassionate in emergency situations.
• Strong multitasking, problem-solving, and organizational skills.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Answer and direct incoming phone calls using a multi-line phone system.
• Schedule appointments, consultations, diagnostics, and procedures accurately.
• Efficiently check patients in and out.
• Review treatment estimates, invoices, and payment options with clients.
• Process payments and maintain financial accuracy.
• Assist with emergency patient arrivals and urgent client needs.
• Maintain complete and accurate medical and client records.
• Communicate effectively with doctors, technicians, and referring veterinary hospitals.
• Support a positive, collaborative team environment while delivering exceptional client service.

Skills

Communication

Customer Service

Multitasking

Calm under pressure

Tools

ezyVet

VetRadar

Job description

Future Opening: Veterinary Client Service Representative

• Health insurance
• Vision insurance
• 401(k) matching
• Free uniforms
• Paid time off

Allied Veterinary Specialists (AVS) – South Daytona, Florida

Join a Growing Emergency & Specialty Hospital Dedicated to Excellence, Compassion, and Teamwork

At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Central and Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our team in South Daytona.

Our team is built on the values of Compassion, Respect, Education, Advancement, and Service, and we're looking for individuals who share our passion for delivering outstanding client experiences while supporting exceptional veterinary care.

Position Summary

The Client Service Representative serves as the first point of contact for our clients and referring veterinarians. This role is essential in creating a welcoming, compassionate, and professional experience while ensuring efficient communication and workflow throughout the hospital.

The ideal candidate thrives in a fast-paced emergency and specialty environment, demonstrates excellent communication skills, and remains calm under pressure while providing outstanding customer service.

Key Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion
• Answer and direct incoming phone calls using a multi-line phone system
• Schedule appointments, consultations, diagnostics, and procedures accurately
• Efficiently check patients in and out
• Review treatment estimates, invoices, and payment options with clients
• Process payments and maintain financial accuracy
• Assist with emergency patient arrivals and urgent client needs
• Maintain complete and accurate medical and client records
• Communicate effectively with doctors, technicians, and referring veterinary hospitals
• Support a positive, collaborative team environment while delivering exceptional client service

Required Qualifications

• Minimum 3 years of experience as a Veterinary Client Service Representative
• Experience working in a veterinary hospital setting
• Outstanding customer service and communication skills
• Ability to remain calm, organized, and compassionate in emergency situations
• Strong multitasking, problem-solving, and organizational skills
• Ability to work independently and as part of a collaborative team

Preferred Qualifications

• Previous experience in an Emergency and Specialty Veterinary Hospital
• Experience managing high call volumes and busy reception environments
• Working knowledge of ezyVet and/or VetRadar
• Knowledge of veterinary terminology and specialty services

Benefits of Joining AVS

• Competitive compensation based on experience
• Continuing education and professional development
• Career advancement and leadership development opportunities
• Supportive, collaborative team environment
• Opportunity to work alongside board-certified specialists and experienced emergency clinicians
• Be part of a rapidly growing specialty hospital committed to excellence in patient care

Why Allied Veterinary Specialists?

At Allied Veterinary Specialists, we don't just care for patients—we support families during some of their most difficult moments. Every member of our team plays a vital role in providing compassionate care and creating an exceptional client experience.

If you're passionate about veterinary medicine, thrive in a fast-paced environment, and want to grow with an organization that invests in its people, we'd love to hear from you.

Join a team where compassion meets excellence—and where your career can grow.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Welcome to AVS

We are a family of premier veterinary specialty centers comprised of board-certified veterinarians, licensed veterinary technicians, and highly trained support teams who provide advanced and comprehensive specialty care for pets in partnership with your primary care veterinarian. AVS doctors have provided over a decade of exemplary specialty services to the southeast region. The human-animal bond drives us and understand that compassionate care for our patients, clients, and referring veterinarians is our driving force.

Do you have a minimum of 3 years of Veterinary Client Services experience? *

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file.