Compassionate Veterinary Client Specialist

VCA Animal Hospitals, Inc; Lancaster (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive wage

Medical, Dental & Vision insurance

401(k)

Free wellness subscriptions

Life and Long Term Disability

Paid Parental leave

Employee pet discounts

Job summary

VCA Lancaster Animal Hospital is seeking an Experienced Client Service Representative to join our team in Lancaster, MA. You will be the first compassionate contact for pet parents, handling greeting, scheduling, payments, and product recommendations in a busy veterinary setting.

The role emphasizes excellent communication, empathy, and the ability to manage multiple tasks while maintaining a clean, organized hospital environment.

Qualifications

• 1 year of experience in the veterinary field required.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Educating clients on products/services and general pet care.

Job description

VCA Lancaster Animal Hospital is seeking an Experienced Client Service Representative to join our team in Lancaster, MA. You will be the first compassionate contact for pet parents, handling greeting, scheduling, payments, and product recommendations in a busy veterinary setting.

The role emphasizes excellent communication, empathy, and the ability to manage multiple tasks while maintaining a clean, organized hospital environment.