Client Service Representative

VCA Animal Hospitals, Inc; Lancaster (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive wage

Medical, Dental & Vision insurance

401(k)

Free wellness subscriptions

Life and Long Term Disability

Paid Parental leave

Employee pet discounts

Job summary

VCA Lancaster Animal Hospital is seeking an Experienced Client Service Representative to join our team in Lancaster, MA. You will be the first compassionate contact for pet parents, handling greeting, scheduling, payments, and product recommendations in a busy veterinary setting.

The role emphasizes excellent communication, empathy, and the ability to manage multiple tasks while maintaining a clean, organized hospital environment.

Qualifications

• 1 year of experience in the veterinary field required.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Educating clients on products/services and general pet care.

Job description

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Lancaster Animal is seeking an Experienced Client Service Representative to join our team. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

About Us

We are a 4-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Lancaster, MA.

Check out our website here: https://vcahospitals.com/lancaster

At VCA Lancaster Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.With every opportunity, we aim to exceed each pet owner’s expectations. Our hospital includes modern exam rooms, a well-stocked pharmacy, in-hospital surgery suite, in-house dental suite, digital x-ray including dental radiographs, ultrasound capabilities, and a closely supervised hospitalization area.

Among the reasons to consider joining VCA Lancaster

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Why We Need You

The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

The salary range for this position is define range using this spacing and punctuation $16 - $23 / hour

Qualification

• 1 years of experience in the veterinary field required.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.