Compassionate Veterinary Client Concierge

Thrive Pet Healthcare; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health insurance

HSA/FSA

Pet perks

Mental health benefits

401k with employer contribution

CE courses

Job summary

All Valley Pet Clinic at Emerald in Boise, ID is seeking a Veterinary Client Service Representative to join our team. You will be the first and last impression for clients, ensuring clear communication between clients and veterinary staff.

The role emphasizes exceptional customer service, the ability to multitask, and handling clerical tasks quickly while maintaining accurate medical records and scheduling appointments. You will support client and patient care with professionalism.

Qualifications

• 6 months of customer service experience preferred.
• Clear communication with team and clients.
• Ability to work in team and independently.
• Clerical tasks performed quickly and accurately.
• Able to multitask in a fast-paced environment.
• Maintain compassion, sympathy, and professionalism.

Responsibilities

• Maintain professional, friendly and informative customer service.
• Communicate with clients in person, over the phone and via email.
• Maintain medical records in electronic system and physical charts.
• Schedule and confirm all appointments and surgeries.
• Accurately process charges for services and products.
• Fill food and prescription orders.
• Answer questions regarding services, products and animal husbandry.

Skills

Exceptional customer service

Customer service

Communication

Teamwork

Clerical skills

Multitasking

Compassion & professionalism

Job description

All Valley Pet Clinic at Emerald in Boise, ID is seeking a Veterinary Client Service Representative to join our team. You will be the first and last impression for clients, ensuring clear communication between clients and veterinary staff.

The role emphasizes exceptional customer service, the ability to multitask, and handling clerical tasks quickly while maintaining accurate medical records and scheduling appointments. You will support client and patient care with professionalism.